Pied Piper is Well Known for
- Using data science to measure which omnichannel retail experiences—both digital and in-person—drive sales, share, profitability and service customer loyalty
- Developing fact-based sales and service best practices for industries and clients
- Providing ongoing reporting to the brands and their retailers, measuring whether those sales and service best practices are followed
- "If you measure it <and report it> it changes"
Retail Network Improvement – Examples:
Prospect Satisfaction Index® (PSI®)
- Omnichannel Fact-Based Mystery Shopping®
- In-Person --- Internet/Email --- Telephone
- Easy to Order · Accurate & Effective · No Set-Up Cost · Easy-To-Use Reporting · 10+ Years Proven Success
- The motor-vehicle industry is one of our specialties - including Automotive Mystery Shopping, also Powersports (including Motorcycles and UTVs/Side-by-Sides), Ag (including Compact Tractors), Outdoor Power Equipment (including Riding Mowers and Zero Turns), Heavy Trucks, RV and Marine.
Design & Management of Custom Programs to Improve Retailer Performance
- Retailer Performance Bonus Programs to increase brand and retailer profitability while paying for a better customer experience
- "Spin-to-Win" Sales Incentive Programs with reloadable debit cards to encourage effective salesperson/retailer behavior
- Brand Image Element Leasing Programs to simplify meeting corporate identity standards
- Development of Brand-Specific Sales Best Practices to efficiently target the most effective sales behaviors
Step 3 - Involve the Customer