Focus on Client's Success.
Pied Piper Management Company, LLC helps brands improve the omnichannel sales performance of their retailers.
  • The Wall Street Journal
    The Wall Street Journal“Pied Piper, a Monterey, Calif., firm that rates the effectiveness of retail networks, was founded 10 years earlier and located 90 miles to the south of the fictional technology startup of the same name in the HBO show ‘Silicon Valley.'” Read More >
  • Straight-Forward Value
    Straight-Forward ValueOur products & services provide straight-forward value--we are a "profit center" for clients rather than an expense.

Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers

Pied Piper is Well Known for

  • Using data science to measure which omnichannel retail experiences—both digital and in-person—drive sales, share, profitability and service customer loyalty
  • Developing fact-based sales and service best practices for industries and clients
  • Providing ongoing reporting to the brands and their retailers, measuring whether those sales and service best practices are followed
  • "If you measure it <and report it> it changes"

Retail Network Improvement – Examples:

Prospect Satisfaction Index® (PSI®)

  • Omnichannel Fact-Based Mystery Shopping®
    • In-Person --- Internet/Email --- Telephone
  • Easy to Order · Accurate & Effective · No Set-Up Cost · Easy-To-Use Reporting · 10+ Years Proven Success
  • The motor-vehicle industry is one of our specialties - including Automotive Mystery Shopping, also Powersports (including Motorcycles and UTVs/Side-by-Sides), Ag (including Compact Tractors), Outdoor Power Equipment (including Riding Mowers and Zero Turns), Heavy Trucks, RV and Marine.
What Is PSI? (Watch Video) What Is PSI?

Facility Evaluation/Audit Programs to Encourage Effective Facility Improvement and Upgrades.

Design & Management of Custom Programs to Improve Retailer Performance

  • Retailer Performance Bonus Programs to increase brand and retailer profitability while paying for a better customer experience
  • "Spin-to-Win" Sales Incentive Programs with reloadable debit cards to encourage effective salesperson/retailer behavior
  • Brand Image Element Leasing Programs to simplify meeting corporate identity standards
  • Development of Brand-Specific Sales Best Practices to efficiently target the most effective sales behaviors

Pied Piper Training™ to Encourage Retailer
Employees to Become More Helpful.

Step 3 - Involve the Customer (Watch Video) Step 3 - Involve the Customer

Pied Piper Consulting® to Help Clients Exceed their Objectives.

What others are Saying:
"We’ve built a process at our 19 dealerships and 35 brands around Pied Piper’s mystery shop results. Bottom line? It works. We are very pleased not only with the improvements Pied Piper has helped us make, but also the great support provided."
Group VP ~ 5-Year PPMC Client
Group VP: "Pied Piper drove improvement"
"We've used the bad surveys (we've had a bunch) to do some individual training. And we're training the entire staff using the survey format. I am so impressed with the Pied Piper program and surveys that I've already signed up with you guys for our other stores. Thanks for your help."
Honda Dealer Principal
"CSI surveys put pressure on dealer staff to convince consumers to give them high scores. By choosing Pied Piper PSI instead, we ensured that the evaluation of the dealership's retail practices are kept between the dealer and the OEM, and do not involve the customer."
CEO, Motorcycle Manufacturer
Mini
Lamborghini
Polaris Industries
Penske Motor Group
Yamaha
Volvo
Subaru
Ducati
Rolls-Royce
Toyota
Mercedes-Benz
Robert Bosch Corporation
Group 1 Automotive
AutoNation
Nissan
Team KR
KTM
Jaguar
BMW
Land Rover
Tomberlin ATVs
Honda
Ford
Maserati
Ferrari
Can-Am
Mitsubishi
Harley-Davidson
Penske Automotive
Monaco Coach Corporation
Kawasaki
Honda Motorcycle
Infiniti
Kia
Porsche
Acura
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