Focus on Client's Success.
Pied Piper Management Company, LLC helps brands improve the omnichannel sales performance of their retailers.

Who We Are

  • Privately held Monterey, California based company
  • Founded in 2003 by former auto industry executive, Fran O'Hagan
  • Helps brands and manufacturers improve the omnichannel performance of their retailers
  • Objective? Higher retail sales, Higher market share, Higher profitability, Higher customer loyalty
  • The motor-vehicle industry is one of our specialties - including Automotive Mystery Shopping, also Powersports (including Motorcycles and UTVs/Side-by-Sides), Ag (including Compact Tractors), Outdoor Power Equipment (including Riding Mowers and Zero Turns), Heavy Trucks, RV and Marine
What others are Saying:
"We’ve built a process at our 19 dealerships and 35 brands around Pied Piper’s mystery shop results. Bottom line? It works. We are very pleased not only with the improvements Pied Piper has helped us make, but also the great support provided."
Group VP ~ 5-Year PPMC Client
Group VP: "Pied Piper drove improvement"
"We've used the bad surveys (we've had a bunch) to do some individual training. And we're training the entire staff using the survey format. I am so impressed with the Pied Piper program and surveys that I've already signed up with you guys for our other stores. Thanks for your help."
Honda Dealer Principal
"CSI surveys put pressure on dealer staff to convince consumers to give them high scores. By choosing Pied Piper PSI instead, we ensured that the evaluation of the dealership's retail practices are kept between the dealer and the OEM, and do not involve the customer."
CEO, Motorcycle Manufacturer
Maserati
Penske Motor Group
Infiniti
Harley-Davidson
Ducati
Polaris Industries
AutoNation
Group 1 Automotive
Yamaha
Lamborghini
Porsche
Volvo
BMW
Tomberlin ATVs
Acura
Jaguar
Subaru
Can-Am
Mini
Robert Bosch Corporation
Ferrari
Land Rover
Nissan
Kia
Mitsubishi
Ford
Toyota
Kawasaki
Honda Motorcycle
Team KR
Honda
Penske Automotive
KTM
Mercedes-Benz
Rolls-Royce
Monaco Coach Corporation
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