Press

We've all heard some horror stories about dealers performing lousy repair and maintenance work on cars, and also some testimonials from customers whose dealers go the extra mile. But that service experience starts long before your car reaches the workshop.

First, you've got to book your car in for a shop visit, and a new study reveals which dealer groups handle that best, and which need to up their game. Group 1 Automotive came out top, but if you're thinking of calling Napleton Automotive Group you might want to think about just dusting off your oil filter wrench and doing the job yourself. Translated to car brands, the winners were Acura, Lexus and Toyota, while Land Rover, Hyundai and Jeep were in a big steaming pile at the other end of the table.

The data comes from Pied Piper's 2023 PSI Service Telephone Effectiveness Study, which measured the efficiency and quality of service telephone calls made by researchers posing as customers to 1,739 dealerships operated by the 17 largest dealer groups in the U.S.