Measure, Report and Improve
Pied Piper Management Company, LLC helps brands improve the omnichannel sales and service performance of their retailers.

Press - Dealership Responsiveness (Page 21)

What others are Saying:
"We’ve built a process at our 19 dealerships and 35 brands around Pied Piper’s mystery shop results. Bottom line? It works. We are very pleased not only with the improvements Pied Piper has helped us make, but also the great support provided."
Group VP ~ 5-Year PPMC Client
Group VP: "Pied Piper drove improvement"
"We've used the bad surveys (we've had a bunch) to do some individual training. And we're training the entire staff using the survey format. I am so impressed with the Pied Piper program and surveys that I've already signed up with you guys for our other stores. Thanks for your help."
Honda Dealer Principal
"CSI surveys put pressure on dealer staff to convince consumers to give them high scores. By choosing Pied Piper PSI instead, we ensured that the evaluation of the dealership's retail practices are kept between the dealer and the OEM, and do not involve the customer."
CEO, Motorcycle Manufacturer
Mercedes-Benz
Kawasaki
Group 1 Automotive
Robert Bosch Corporation
Nissan
Can-Am
Jaguar
Monaco Coach Corporation
Rolls-Royce
Team KR
Acura
Kia
Penske Automotive
Yamaha
Honda
Penske Motor Group
BMW
Lamborghini
Polaris Industries
Infiniti
Ferrari
Tomberlin ATVs
Harley-Davidson
AutoNation
Ducati
Toyota
Mitsubishi
KTM
Ford
Subaru
Land Rover
Honda Motorcycle
Volvo
Porsche
Mini
Maserati
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