Measure, Report and Improve
Pied Piper Management Company, LLC helps brands improve the omnichannel sales and service performance of their retailers.

Press - Dealership Mystery Shopping

What others are Saying:
"We’ve built a process at our 19 dealerships and 35 brands around Pied Piper’s mystery shop results. Bottom line? It works. We are very pleased not only with the improvements Pied Piper has helped us make, but also the great support provided."
Group VP ~ 5-Year PPMC Client
Group VP: "Pied Piper drove improvement"
"We've used the bad surveys (we've had a bunch) to do some individual training. And we're training the entire staff using the survey format. I am so impressed with the Pied Piper program and surveys that I've already signed up with you guys for our other stores. Thanks for your help."
Honda Dealer Principal
"CSI surveys put pressure on dealer staff to convince consumers to give them high scores. By choosing Pied Piper PSI instead, we ensured that the evaluation of the dealership's retail practices are kept between the dealer and the OEM, and do not involve the customer."
CEO, Motorcycle Manufacturer
Penske Motor Group
Tomberlin ATVs
Honda
Team KR
Honda Motorcycle
Lamborghini
Robert Bosch Corporation
Can-Am
Penske Automotive
Monaco Coach Corporation
BMW
Acura
Polaris Industries
Volvo
Yamaha
Porsche
AutoNation
Toyota
Ducati
Ferrari
Kia
Group 1 Automotive
Mercedes-Benz
Mitsubishi
Land Rover
KTM
Ford
Infiniti
Harley-Davidson
Jaguar
Kawasaki
Maserati
Nissan
Mini
Rolls-Royce
Subaru
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